Artificial Intelligence Chatbot Engineer for Multiple Locations across USA

We are looking to hire an AI Chatbot Engineer to join the Verizon System of Engagement Team.

Any visa is fine as long as it meet the below skills

Send resumes to : am@truceaid.com

  • Lead and develop Chatbot conversational Flows in utilizing in-house and vendor products for solving customer’s problem and increasing customer satisfaction.
  • Develop and lead customer facing applications that will be driven by chatbots across Agent Assist/Mobile/Desktop.
  • Participate in IT security process for application assessment and providing the fixes and remedy for the identified issues.
  • Lead projects, Coordinate development activities, ensure timely delivery of modules to business with good quality and report project status to management.
  • Coordinate application architecture and technology initiatives to ensure adoption of proper technology for application development.
  • Manage application initiatives, schedule and align business projects working with CAM and business sponsors.
  • Application management, handling customer escalations, production change controls and ongoing application maintenance.
  • Coordinate activities to diagnose and resolve customer and other production issues by working with other IT teams and business partners.
  • Ensure proper change control procedures are followed complying with IT change management
  • Business communications and relationships with other IT, Network, Marketing, Products and Revenue Assurance teams.
  • Communicate effectively with business sponsors and other partner teams to maintain healthy working relationship.
  • Exchange and share information about product, pricing and promotions as needed to fulfill business needs and to keep IT applications up to date.
  • Keep up to date with new technology to provide suggestions on technology directions to management.
  • Help management in developing future strategies for IT Applications, development methodologies and technology solutions.

What we’re looking for…

You’ll Need To Have

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience in programming with Java & J2EE Technologies.
  • Experience on NLP/NLU.
  • Experience with Artificial Intelligence / Machine learning methodologies.
  • Experience on Google Dialog Flow.
  • Experience on D-Tree implementation.
  • Experience with Micro services architecture and Springboot development.

Even Better If You Have

  • A Degree.
  • Mobile/Desktop application development experience.
  • Experience on implementation of Conversational Chatbots.
  • Experience with chat platforms like Nuance/Live Person.
  • Experience with DevOps tools- Jenkins, Git, Ansible, Atlassian products-(Jira, Bitbucket).
  • Experience with JWT and Oauth Framework.
  • Experience with Social Media handles and integration with Google Dialog Flow.
  • Experience with application performance tuning and monitoring.
  • Experience in using messaging / JMS.
  • ExperienceinAWS implementations.
  • Experience with in-memory data store and cache service.
  • Experience in Unix/Linux operating systems.
  • Knowledge of shell scripting.

Artificial Intelligence Chatbot Architect for NJ, USA

AI Chatbot Architect

Location: Basking Ridge, NJ

Any visa is fine as long as it meets the below skills

Send resume to : am@truceaid.com

We are looking to hire AI Chatbot Architect to join the Verizon System of Engagement Team. The AI Chatbot platform will be one of the largest solution within Verizon. The candidate will be responsible to role to architect and design a solution that can handle millions of questions a month. Support the new ECE program (Enhanced Customer Experience) that deflects the calls from call center and redirect them to the AI Chatbot solution. AI Chatbot solution will support the social media platform such as Facebook and Twitter messengers. This platform will also support smart speakers such as Google Home and Alexa.

  • Works independently as an architect on multiple complex and business critical projects.
    • Identify the reusable components for other Verizon IT Team.
    • Makes decision on application architecture, technology direction and roadmap.
    • Design a solution that can be used by other IT-Teams.
    • Evaluate and identify the vendor products for the appropriate use within the application.
    • Makes architecture evaluations and decisions for integrating Mobile First App, Ask Verizon, Social Channels and Smart Speakers (Alexa and google Home) to help complete the roll out to Verizon Customers.
    • Develop a guideline and design principle for developing new dialog flows.
    • Leads project team in activities including project coordination/management, Project alignments, Leadership communication, application design and architecture.
    • Collects client requirements from business partners, performs analysis, and creates project specifications and detailed design.
    • Responsible for communicating Architecture and Design to all project stakeholders.
    • Coach and Mentor other members of the team, reviewing their deliverables and setting standards and guidelines.
    • Evaluate and finalize AWS migration strategy for thirty or more apps under My Verizon Mobile.
    • Work closely with IT Security and Verizon Compliance teams in auditing the App authentication solutions such as Touch Id on Mobile First App. Lead architect and technology evaluation for One Verizon Login and AOL/ Yahoo/ Amazon/ Facebook integration.

What we’re looking for…

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
    • Six or more years of relevant work experience.

Even better if you have:

  • Master’s Degree in Computer Science.
    • Strong experience in AI based chat engines.
    • Strong knowledge of the Machine Learning techniques around natural language.
    • Experience in Dialogflow, AI or in any popular NLP engines.
    • Strong knowledge IVR based application development and Conversational IVR.
    • Experience in information systems and latest technologies – JSON, and other mobile Frameworks.
    • Strong knowledge of applicable methodologies, tools, standards, and procedures.
    • Experience in Mobile Technologies such as iOS, Android, Blackberry or Windows Mobile.
    • Experience in Big Data platform handling large volumes of data and have experience in data processing and storage.
    • Ability to analyze, proactively manage problems and make decisions independently that impact overall system and projects.
    • Strong organizational and problem solving abilities.
    • Strong knowledge of technologies used to build enterprise applications such as SQL, Java, Spring.
    • Good knowledge of software and hardware Infrastructure design.
    • Strong Technical programming and analytical skills.
    • Experience in the leading, designing and development of enterprise scale applications with expertise in coding, debugging, unit testing applications.
    • Experience on beacon technologies is a huge plus for innovation.
    • Strong leadership capabilities driving technology and solutions strategy in collaborating with Business partners
      .